Return & Refund Policy

At Miyoko Èlan, every order is carefully sourced and inspected before shipment to ensure it meets our quality standards. Because our products are personal-use luxury hair extensions, we maintain strict hygiene and quality control policies.

Returns & Refunds

Due to the nature of our products, all sales are final.

We do not accept returns or offer refunds for products that have been delivered unless an incorrect or defective item was received.

Exchanges

If you receive an incorrect or defective item, you may be eligible for an exchange.

To qualify:

•Contact us within 48 hours of delivery.

•The hair must remain unused, unwashed, uncut, and unaltered.

•All original packaging and security ties must remain intact.

Once your return is received and inspected, we’ll determine whether it qualifies for an exchange.

Non-Eligible Returns

We cannot accept returns or exchanges if:

•The hair has been worn.

•The bundles have been washed, dyed, bleached, chemically treated, or altered.

•The original packaging has been opened or tampered with.

•The security ties have been removed.

Damaged or Incorrect Orders

If you receive an incorrect or damaged item, please contact us within 48 hours of delivery at:

support@miyokoelanofficial.com

Please include:

-Your order number 

-Clear photos of the product

-A brief description of the issue

We’ll review your claim as quickly as possible and work toward a resolution.

Package Protection

 

 

For information about optional package protection, shipping damage, lost packages, or carrier claims, please visit our Package Protection page.