Return & Refund Policy

At Miyoko Èlan, we are committed to providing premium quality luxury hair. Due to the nature of our products, we maintain strict quality control and hygiene standards.

All Sales Are Final

For sanitary reasons, all sales are final. We do not offer refunds or exchanges once an order has been delivered.

Élan Protection Coverage

For added peace of mind, we offer protection at checkout to cover loss, theft, or damage during transit.Orders placed without protection are not eligible for replacement or refund once shipped.

Exchanges

Exchanges may be approved only if the product is defective or incorrect.

To qualify for an exchange:

• You must contact us within 48 hours of delivery
• The hair must be unused, unwashed, uncut, and in its original packaging
• The security ties must remain intact

Once the product is received and inspected, we will issue an exchange if the item meets our return requirements.

Non-Eligible Returns

We cannot accept returns or exchanges if:

• The hair has been worn
• The bundles have been washed, dyed, or altered
• The packaging has been opened or tampered with
• The security ties have been removed

Damaged or Incorrect Orders

If you receive the wrong item or a damaged product, please contact us within 48 hours at support@miyokoelanofficial.com

Please include:
• Your order number
• Photos of the item
• A brief description of the issue