Package Protection

Shipping & Package Protection

Once your order has been carefully prepared and shipped, it becomes the responsibility of the shipping carrier. While we carefully package every order, delays, loss, theft, or damage that occur during transit are outside of our control.

Package Protection

For added peace of mind, package protection is available at checkout.

If package protection is selected, your order may be eligible for coverage in the event of loss or damage during transit, subject to the provider’s terms and conditions.

If package protection is declined, Miyoko Èlan is not responsible for replacing or refunding orders that are lost, stolen, or damaged after they have been accepted by the shipping carrier.

 

Shipping Address

 

Please review your shipping address carefully before completing your purchase.

Miyoko Èlan is not responsible for orders delivered to an incorrect address provided during checkout.

If you notice an error, contact us immediately at support@miyokoelanofficial.com. We’ll do our best to help before your order ships, but we cannot guarantee changes once processing has begun.

 

Shipping Claims

If your package is lost, delayed, stolen, or arrives damaged, please contact the shipping carrier or your package protection provider to begin the claims process.

We’re always happy to assist where we can, but claim decisions are ultimately made by the shipping carrier or package protection provider.