Shipping & Package Protection

 

Once your order has been shipped and is in the possession of USPS, DHL, UPS, or any other carrier, Miyoko Èlan is no longer responsible for delays, loss, theft, damage, or mishandling during transit.

For added peace of mind, package protection may be offered at checkout. If package protection is selected, your order may be eligible for coverage in the event damage during shipping.

If package protection is declined or removed at checkout, Miyoko Èlan is not responsible for replacing or refunding packages that are damaged once they have been accepted by the shipping carrier.

Customers are responsible for ensuring their shipping address is correct before placing an order. Miyoko Èlan is not responsible for packages delivered to an incorrect address entered at checkout.

For lost, stolen, delayed, or damaged packages, please contact the shipping carrier directly to file a claim. We will do our best to assist where possible, but final resolution must be handled through the carrier or package protection provider.